Here, your team deals with a customer that has chosen to reach out to you. Network diagrams: Graphical representation of a computer or telecommunications network.Īs the name suggests, this flowchart is a diagram that traces how the customer service process works during incoming calls.Org chart: Shows the internal structure of a company.Mind map: Links key concepts using images and lines.Data flow diagram: Shows the direction of information flow in a process.Swimlane flowchart: An infographic depicting who does what in a process.State diagram: Uses Unified Modeling Language (UML) for diagramming the behavior of call center systems.Additionally, mapping out your call center workflow in a flow chart can significantly reduce errors and boost team flexibility.Īnd some commonly-used flow chart formats include: Such a workflow diagram will usually highlight key tasks that call center agents need to do, including customer support, customer complaint resolution, technical support, payment process management, etc.Ĭonsidering the high volume of calls, agents benefit from a standardized work process map that tells them what to do. You can link a flowchart icon to another with arrows that show the chronological order of the call center process. A flowchart symbol may also contain a text box that describes the step. In this diagram, a flowchart symbol or an icon represents each different step in a specific process. What is a call center process flow chart?Ī call center process flow chart is a diagram or a graphical representation of any customer service process.
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